FAQ's

What's your process?

If ordering online:

Choose the item and quantities.
Add to basket.
Select click and collect or delivery.
Have your containers clean and ready for refilling.
Enjoy your products and go again when you are running low.

If purchasing in store:

Bring clean containers to be filled or purchase some of our own bottles.

Choose the products you want to purchase and the quantities.

Pay.

Leave us a review on social media!

It is your responsibility to clean your bottles and jars thoroughly before using them for refilling. The Circle does not accept any liability for contamination after products have been filled into your own containers.

Does it work out more expensive than shop bought items?

It’s not got a simple answer as it’s hard to compare like for like.

If cost is the only driver for the purchase then there is no doubt that you can find products cheaper in the supermarkets, especially if buying in bulk. The reason for this is the buying power of supermarkets is so crippling for small businesses to compete with.

It also is impossible to compare eco friendly, vegan, pH neutral, locally sourced products against the credentials of the cheaper products which can contain oil, animal fat and other toxins...

The benefit of purchasing plastic free are massive, they help reduce single use plastic consumption and your carbon footprint, the quality of the products are high and also you are at liberty to buy weekly or in bulk, which helps with cash flow for people who are on a budget.

What are the payment options?

We can accept cash but prefer card. Online delivery is online payment only. We do not accept cheques.

Shall I get rid of all my plastic bottles and replace with glass?

Not at all! We really encourage you to reuse your empty containers, anything you use already or get creative (we filled a beautiful gin bottle during the pilot!). You can also buy empty jars and bottles from The Circle or have one of our 'ugly jugs' for free, so you don’t have to throw away plastic in order to go zero-waste.